Frequently Asked Questions
Frequently Asked Questions
How do I place an order?
Click the "Add to Cart" button to add your selected products to your cart. After finishing shopping, go to the cart page and click "Checkout" to complete the transaction.
Is my payment information secure?
Absolutely! Our payment processing system is 100% secure. Our professional internet security team is committed to providing you with a safe and reliable shopping experience.
When will I receive my order?
All orders will be shipped within 1–2 business days after purchase. Orders are shipped Monday to Friday only.
- Domestic Shipping: We ship all domestic orders via UPS. Standard delivery takes 3–7 business days.
- International Shipping: We ship all international orders via DHL. Standard delivery time is 4–21 business days. Please note that delivery may be delayed due to customs clearance. Preppy Prodigy is not responsible for any customs fees or duties.
Is order tracking available?
Yes! You will receive a tracking number once your purchase is completed. You may contact us for order updates.
How much is the shipping fee?
Shipping cost depends on your delivery location. You can view the shipping fee after entering your shipping address on the checkout page.
Will multiple items be shipped in one package?
Generally, multiple items are packed and shipped in separate packages.
What is your return policy?
If you are not satisfied with your products, please contact our customer service and we will try our best to solve the problem.
How can I contact you?
Please email us at ArenEaney5406@hotmail.com for order status checks, returns, exchanges or alternative shipping arrangements. Our customer service team is ready to assist you.